FAQs

POLICY

What is your Refund & Exchange policy? 

  • Packages are not allowed to be opened at the door.
  • If you would like to request an exchange or refund, please contact us after receiving the package. We will ensure that your exchange or refund is processed as quickly as possible.
  • Exchange or Refund requests must be initiated within 24 hours of receiving your order, and the item must remain in its original package, unworn, and clean.
  • If the item is defective or you received the wrong item, the shipping fees will be covered by the company.
  • If you are requesting a refund or exchange due to personal preference, you will be responsible for the delivery fees.

IMPORTANT FOR REFUNDS

We will process your refund after receiving your returned package and verifying its condition.

To qualify for a refund, the item must

.  Be returned in its original packaging.

• Be unworn, clean, and free of any smell or damage.

Once our quality control team completes their inspection and confirms that the item meets these criteria, we will initiate the refund process. The refunded amount will be transferred to you via Instapay or your mobile wallet. (No cash returns)

Important: If the returned item does not meet the above criteria, the refund will be refused. In such cases:

• The item will be sent back to you.

• We will not be able to process or return the refunded amount.

Please ensure all items meet the return conditions before sending them back to us.

 

 

 

SHIPPING

Do you ship worldwide?

Yes, we ship worldwide!

However, international orders are not placed through the website. Instead, we process them manually. Once you provide the details of your order, we will inform you of the shipping fees based on the weight of your items before finalizing the shipment.

Do you ship allover Egypt?

Yes, we ship all over Egypt . However, shipping fees may vary depending on the destination governorate.

What is your shipping fees?

55 EGP - Cairo
60 EGP - Alexandria
80 -100 EGP - Other Cities

How long will it take to get my order?


It depends on your location :
- Cairo, Giza and Alexandria : 10 days “Fridays, Saturdays, and holidays are not included.”
- Other governments: within 14 days “Fridays, Saturdays, and holidays are not included.”

WASHING INSTRUCTIONS
  • How to wash CTRL products?

Shirts must be washed inside out to avoid any damage to the designs. Usage of cold water is preferred as hot or warm water might increase the fade of the colors on your shirt. Usage of the dryer is not advisable, Avoiding harsh cleaning detergents or bleach ensure the best protection. In addition, Don't use ironing on the print
(These washing instructions applicable to all our products except for  jackets and coats, while require dry cleaning )

  • Can I use machine wash ?

Machine washing is an option, Washing by hand helps ensure optimal cleaning.

OTHER

  •  Any question?

You can contact us through our contact page! We will be happy to assist you.